Help & support
Welcome to our Help & Support centre. We’re here to assist you in navigating the steps following the completion of your debt arrangement. Whether you’ve finalized an IVA, DMP, DRO, or another solution, our goal is to make the credit rebuilding process straightforward and stress-free.
Frequently asked questions
Need help? Check out our FAQs—we’ve got answers to plenty of questions!
If you don’t find what you’re looking for, just drop us a line. We’re always happy to help.
What services do you offer?
We assist clients in updating their credit records post-debt arrangement by preparing necessary documentation and providing guidance to ensure accurate reporting.
Do I need to contact my creditors or credit agencies myself?
Our service is designed to minimize your direct involvement. We prepare all necessary communications on your behalf, streamlining the process for you.
How long does it take to see improvements in my credit score?
While timelines can vary, many clients begin to notice positive changes within 4 to 8 weeks after we initiate the updates.
Is your service entirely online?
Yes, our platform is fully digital, allowing you to access our services conveniently from anywhere.
What types of debt arrangements do you support?
We cater to clients who have completed various debt solutions, including IVAs, DMPs, DROs, and others.
How do I obtain my completion certificate?
We provide guidance on how to request and obtain your completion certificate from the relevant authorities or organizations.
Can you help if my credit report has errors?
Absolutely. We specialize in identifying and addressing inaccuracies in credit reports to reflect your true financial standing.
Is your service confidential?
Yes, we prioritize your privacy and ensure all your information is handled with the utmost confidentiality.
We're always here to help you
If you need anything, we’re here to help—reach out to us anytime for support.
- Use our Live Chat facility
- Email us directly using our Contact Form
Opening Hours
- Monday – Friday: 8am – 6pm
- Saturday: 9am – 1pm
- Sunday and Bank Holidays in England and Wales: Closed