IVA
Finished your IVA with Freeman Jones? Here's what's next.
Completed an IVA with Freeman Jones? This guide covers the customer support contacts, the formal completion process and your credit file, then your next step with AfterMy.
- Made for life after your IVA
- Not an application
Free to use, no obligation. The plan itself won't affect your credit score. It is not advice, and acceptance is never guaranteed.
Written and reviewed by the AfterMy team · Last reviewed October 2026
Quick answerFinish the paperwork, then your Comeback Plan. Freeman Jones takes each IVA through a formal completion process. Ask your team in writing for confirmation, check your credit file and the Individual Insolvency Register, then start your AfterMy Comeback Plan.
How to contact Freeman Jones about your IVA
Freeman Jones lists its details under "Contact Freeman Jones" on its website. Its customer app lets you message your team and upload documents, and its Digital Postbox holds letters sent digitally.
It also offers extra support if you need it, such as more time, different formats or a nominated person who can speak for you with your permission.
- Customer support: 0161 672 8990
- Email: contactus@
freemanjones.co.uk - Post: Blue Tower, MediaCityUK, Salford Quays, M50 2NT
- Online: the Freeman Jones customer app and Digital Postbox
Getting your Freeman Jones completion certificate
Freeman Jones acts as both nominee and supervisor, and says it guides an IVA 'all the way through to its formal completion'. In its words, 'when all agreed responsibilities have been met, the arrangement can progress through the formal completion process.'
Ask your team for your certificate in the app or by email. Put your request in writing with your IVA reference, and search your name on the Individual Insolvency Register to check the IVA shows as completed.
Finished your IVA? Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback PlanChecking your credit file and the register
Once your Freeman Jones IVA has finished, check your credit file. Experian, Equifax and TransUnion must each give you your statutory credit report free of charge.
Look for the IVA recorded as completed and the accounts included in it updated to show it has ended. If anything is wrong, tell the agency: it must investigate and correct anything wrong, and your completion certificate is your evidence.
Search your name on the Individual Insolvency Register too. An IVA stays on your credit file for six years from the date it started, or until it ends if that is later.
Our guide, When does an IVA leave your credit file?, explains the date.
What's next: your Comeback Plan
With your IVA finished, the next step is your AfterMy Comeback Plan. Tell us the solution you finished, your key dates and your goals. It isn't an application, and the plan itself won't affect your credit score. AfterMy is not part of Freeman Jones: we're a credit broker, not a lender.
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Guides
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Questions
Frequently asked questions
What is Freeman Jones' phone number for existing customers?
0161 672 8990, its customer support line for questions about your Freeman Jones arrangement. You can also email contactus@
How do I get my Freeman Jones completion certificate?
Ask your team through the customer app or by email, quoting your IVA reference.
Does Freeman Jones have an app?
Yes. Its customer app lets you see updates on your IVA, message your team and upload documents.
Does a completed Freeman Jones IVA still show on my credit file?
Yes, for a time. An IVA stays on your credit file for six years from the date it started, or until it ends if that is later. Check your statutory reports from Experian, Equifax and TransUnion once it has finished.
What is the AfterMy Comeback Plan?
It's AfterMy's plan for life after a debt solution. You tell us your solution, key dates and goals, and it maps your dates and shows options from our panel you may be able to apply for. It is not advice, it isn't an application, and acceptance is never guaranteed.
Is AfterMy part of Freeman Jones?
No. AfterMy is a credit broker, not a lender, and has no link to Freeman Jones.
Finished with Freeman Jones? Start your Comeback Plan
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback Plan