IVA
Finished your IVA with The Insolvency Guidance Group? Here's what's next.
Finished your IVA with The Insolvency Guidance Group? Here is who handles it day to day, how to get confirmation of completion and how to check your credit file, then your next step with AfterMy.
- Made for life after your IVA
- Not an application
Free to use, no obligation. The plan itself won't affect your credit score. It is not advice, and acceptance is never guaranteed.
Written and reviewed by the AfterMy team · Last reviewed October 2026
Quick answerConfirm completion, then your Comeback Plan. Ebenegate manages Insolvency Guidance Group arrangements, so ask Ebenegate in writing to confirm your IVA has completed, check your credit file and the Individual Insolvency Register, then start your AfterMy Comeback Plan.
Who handles your IVA and how to contact them
Ebenegate says it manages debt arrangements on behalf of The Insolvency Guidance Group Ltd, dealing with creditors and managing the arrangement. Contact Ebenegate about your IVA, or the firm itself using its own details.
- Ebenegate, for Insolvency Guidance Group clients: 0800 082 8095, by phone or WhatsApp
- Ebenegate client app: app.ebenegate.co.uk
- Ebenegate: 0141 218 4816 or client@
ebenegate.co.uk - Ebenegate post: PO Box 27160, Glasgow, G2 9LZ
- The Insolvency Guidance Group: info@
theinsolvencyguidancegroup.co.uk, or Suite 138 Peel House, 30 The Downs, Altrincham, Cheshire, WA14 2PX
Getting your Insolvency Guidance Group completion certificate
The Insolvency Guidance Group says that at the end of an IVA 'the remaining debts are written off', meaning the unsecured debts included in the agreement. The supervisor issues the completion certificate once your final payment has been made and the IVA closed.
Ask Ebenegate for it in writing, quoting your IVA reference, and keep the reply. Then check your entry on the Individual Insolvency Register shows the IVA as completed.
Finished your IVA? Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback PlanChecking your credit file and the register
Each of the three credit reference agencies, Experian, Equifax and TransUnion, must provide your statutory credit report free. Get all three once your Insolvency Guidance Group IVA has ended and check that the IVA shows as completed and the debts included in it are updated.
An agency must investigate and correct anything wrong, so send a copy of your completion certificate with any dispute. Check the Individual Insolvency Register under your name as well.
The IVA stays on your file for six years from its start date, or until it ends if that is later: When does an IVA leave your credit file?
What's next: your Comeback Plan
Your AfterMy Comeback Plan starts with what you tell us: the solution you completed, the dates that matter and what you want to do next. It isn't an application, and the plan itself won't affect your credit score. AfterMy has no link to The Insolvency Guidance Group. We're a credit broker, not a lender.
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Guides
Keep reading
Questions
Frequently asked questions
What is The Insolvency Guidance Group's phone number for existing customers?
Ebenegate, which manages its arrangements, gives 0800 082 8095 for Insolvency Guidance Group clients, by phone or WhatsApp.
How do I get my Insolvency Guidance Group completion certificate?
Ask Ebenegate in writing once your final payment has been made, quoting your IVA reference.
Who are Ebenegate?
Ebenegate is a managed service company that says it manages debt arrangements on behalf of The Insolvency Guidance Group.
When does my Insolvency Guidance Group IVA leave my credit file?
Six years from the date the IVA started, or when it ended if that is later. Until then it shows as completed. Check your reports from all three credit reference agencies after it finishes.
What is the AfterMy Comeback Plan?
A plan for after your IVA. Tell us the solution you finished, your key dates and your goals, and it maps your dates and shows options from our panel you may be able to apply for.
Is AfterMy part of The Insolvency Guidance Group?
No. AfterMy is separate from The Insolvency Guidance Group. We're a credit broker, not a lender, and we have no involvement in your IVA.
Finished with The Insolvency Guidance Group? Start your Comeback Plan
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback Plan