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Finished your IVA with PayPlan?

You have made your final payment and you are waiting on the paperwork that proves it. This page covers the practical part: how to reach PayPlan about an arrangement that has ended, and what to do if your completion certificate has not turned up.

The IVA team lineChasing your certificateIf they do not reply
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Last reviewed: August 2026

Quick answer

PayPlan run a dedicated IVA team on 0800 912 7269. That is a different number from the general freephone line that appears first in most search results, and going straight to the IVA team saves being transferred. If the phone gets you nowhere, write to Kempton House, Dysart Road, Grantham NG31 7LE, then use their complaints process.

On this page

How to contact PayPlan about a completed IVA

PayPlan run separate teams for different debt solutions, and there is a dedicated IVA team on 0800 912 7269. The general freephone number, 0800 316 1833, is the one that appears first in most search results, and calling it about a finished IVA usually means being passed across. Existing clients also have an online account at payplanplus.com, which is worth checking before you call. If the phone is not working, write to Kempton House, Dysart Road, Grantham NG31 7LE and keep a copy.

Key point

Ask for the IVA team on 0800 912 7269. The general number most search results show you covers every solution they run.

What to do if your completion certificate has not arrived

Your certificate is issued by your supervisor once the final payment has cleared and the closing work on your case is done, so a few weeks is normal. If considerably longer has passed, ask directly when it will be issued and request a copy in writing. If you still get no response, PayPlan publish a complaints process on their website, and the practitioners who supervise these arrangements are regulated by the Insolvency Practitioners Association.

Key point

Ask in writing and keep a record. A paper trail is what makes a complaint straightforward if you need one.

Keep reading

Your IVA completion certificate explainedChecking your credit reports after completionWhen does an IVA leave your credit file?
Reviewed byThe AfterMy team

Frequently asked questions

Which PayPlan number should I call about a finished IVA?
The IVA team on 0800 912 7269. The general freephone number, 0800 316 1833, covers all of their debt solutions and calling it about a completed IVA usually means being transferred.
What can I do if PayPlan do not respond?
Put your request in writing and keep a copy, then use the complaints process published on their website. The practitioners who supervise IVAs are regulated by the Insolvency Practitioners Association, which sets standards for how complaints are handled.
Is my PayPlan IVA the same as a PayPlan debt management plan?
No. PayPlan run several different debt solutions and an IVA is a formal insolvency arrangement, so it ends with a completion certificate and leaves a marker on your credit file. A debt management plan is informal and works differently.

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