IVA
Finished your IVA with The Insolvency Group? Here's what's next.
Completed your IVA with The Insolvency Group? Find the existing-customer contacts, how TIG closes an IVA and how to check your credit file, then your next step with AfterMy.
- Made for life after your IVA
- Not an application
Free to use, no obligation. The plan itself won't affect your credit score. It is not advice, and acceptance is never guaranteed.
Written and reviewed by the AfterMy team · Last reviewed October 2026
Quick answerYour certificate and Final Report, then your Comeback Plan. The Insolvency Group says your IVA is officially complete once you receive both. Check your credit file and the Individual Insolvency Register, then start your AfterMy Comeback Plan. Contact details are below.
How to contact The Insolvency Group about your IVA
The Insolvency Group (TIG) has one phone line. Options 1 and 2 are for new applications only; existing customers choose from options 3 to 7, with option 7 for anything not listed.
Its TIG Connect portal lets you see your creditors and upload documents. Some IVAs moved to The Insolvency Group, with their case references unchanged; your Individual Insolvency Register entry shows your current supervisor.
For a Protected Trust Deed in Scotland, contact the firm directly.
- Phone: 0161 543 2310
- Email: info@
theinsolvencygroup.co.uk - Online: TIG Connect, at tigconnect.co.uk
- Post: The Insolvency Group Limited, Crescent House, Lever Street, Bolton, BL3 6NN
Getting your Insolvency Group completion certificate
Once every payment is in, TIG's Closure Team finalises the IVA. TIG says this can take up to six months from your final payment, and that your IVA is officially complete once you receive both the Completion Certificate and the Final Report.
If yours hasn't arrived, contact the team. Ask in writing, quote your IVA reference, and look yourself up on the Individual Insolvency Register to confirm the IVA is recorded as completed.
Finished your IVA? Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback PlanChecking your credit file and the register
If your credit file still shows the IVA as active, TIG says to send your Completion Certificate and Final Report to the credit reference agencies. Your credit file should show your Insolvency Group IVA as completed.
Ask Experian, Equifax and TransUnion for your statutory credit report, which each must provide free, and check the IVA and the accounts it covered. Where something is wrong, the agency must investigate and correct anything wrong; your completion certificate shows what should be recorded.
A search of the Individual Insolvency Register confirms how your IVA is listed. For how long the IVA stays on your file, read When does an IVA leave your credit file?
What's next: your Comeback Plan
Once the paperwork is sorted, start your AfterMy Comeback Plan. You give us your key dates and goals, and nothing is applied for without you. AfterMy is not part of The Insolvency Group.
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Guides
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Questions
Frequently asked questions
What is The Insolvency Group's phone number for existing customers?
0161 543 2310. Existing customers choose from options 3 to 7; options 1 and 2 are for new applications.
How do I get my Insolvency Group completion certificate?
TIG's Closure Team finalises the IVA once every payment is in. Your IVA is officially complete when you receive the Completion Certificate and Final Report.
What is TIG Connect?
The Insolvency Group's online portal, at tigconnect.co.uk, where you can see your creditors and the status of their claims and upload documents.
Does The Insolvency Group handle Trust Deeds in Scotland?
For a Protected Trust Deed, contact the firm directly.
When does my Insolvency Group IVA leave my credit file?
Six years from the date the IVA started, or when it ended if that is later. Until then it shows as completed. Check your reports from all three credit reference agencies after it finishes.
What is the AfterMy Comeback Plan?
A plan for after your IVA. Tell us the solution you finished, your key dates and your goals, and it maps your dates and shows options from our panel you may be able to apply for.
Is AfterMy part of The Insolvency Group?
No. AfterMy is separate from The Insolvency Group. We have no involvement in your IVA.
Finished with The Insolvency Group? Start your Comeback Plan
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback PlanFree to use, no obligation. The plan itself won't affect your credit score.