IVA
Finished your IVA with Creditfix? Here's what's next.
Completed your IVA with Creditfix? Here is how to reach the existing-customer team, get your completion certificate and check your credit file, then your next step with AfterMy.
- Made for life after your IVA
- Not an application
Free to use, no obligation. The plan itself won't affect your credit score. It is not advice, and acceptance is never guaranteed.
Written and reviewed by the AfterMy team · Last reviewed October 2026
Quick answerCheck the app for your certificate, then start your Comeback Plan. Creditfix keeps documents in its customer app. Ask for your completion certificate in writing if it isn't there, check your credit file and the Individual Insolvency Register, then start your AfterMy Comeback Plan.
How to contact Creditfix about your IVA
Creditfix gives existing customers a different line from the one for new enquiries, so check you have the right number. Its customer app is where your documents are. If your IVA began with Knightsbridge Insolvency, see Finished your IVA with Knightsbridge Insolvency?.
Contact Creditfix
Not part of Creditfix- Existing customers
- 0800 043 1431
- Online
- The Creditfix customer app: your documents
- By post
- 4 West Regent Street, Glasgow G2 1RW
- Completion certificate
- Not arrived? Call the existing customer line first, then write to the Glasgow address.
From creditfix.co.uk, checked 31 October 2026.
Getting your Creditfix completion certificate
Creditfix says that when your arrangement is complete 'you will be issued an IVA completion certificate as proof', once the Licensed Insolvency Practitioner has confirmed your scheduled payments and obligations have been met. The documents area of the Creditfix app may already hold it.
If not, ask in writing at 4 West Regent Street, Glasgow G2 1RW, quoting your IVA reference, and search your name on the Individual Insolvency Register to check the IVA shows as completed.
Finished your IVA? Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback PlanChecking your credit file and the register
Creditfix suggests sending a copy of your certificate to Experian, Equifax and TransUnion. Start with your statutory credit reports: Experian, Equifax and TransUnion must each give you one free.
Check that your Creditfix IVA is marked as completed and that the debts in it reflect that. If they don't, raise it with the agency, which must investigate and correct anything wrong, and attach your completion certificate.
Look yourself up on the Individual Insolvency Register as well. An IVA stays on your credit file for six years from the date it started, or until it ends if that is later. When does an IVA leave your credit file? explains more.
What's next: your Comeback Plan
Next comes your AfterMy Comeback Plan. Share the solution you finished, your key dates and your goals, and we take it from there. It isn't an application. AfterMy is separate from Creditfix.
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Guides
Keep reading
Questions
Frequently asked questions
What is Creditfix's phone number for existing customers?
0800 043 1431, its existing-customer line. Use that number if you had an IVA with Creditfix.
How do I get my Creditfix completion certificate?
Look in the documents area of the Creditfix app first. If it is not there, ask Creditfix in writing, quoting your IVA reference.
My IVA began with Knightsbridge Insolvency. Who handles it?
Knightsbridge Insolvency's IVAs moved to Creditfix. Your Individual Insolvency Register entry names your supervisor.
How do I log in to the Creditfix app?
Creditfix's customer app is where your documents are. If you can't get into it, call the existing-customer line on 0800 043 1431.
When does my Creditfix IVA leave my credit file?
Six years from the date the IVA started, or when it ended if that is later. Until then it shows as completed. Check your reports from all three credit reference agencies after it finishes.
What is the AfterMy Comeback Plan?
A plan for after your IVA. Tell us the solution you finished, your key dates and your goals, and it maps your dates and shows options from our panel you may be able to apply for.
Is AfterMy part of Creditfix?
No. AfterMy is separate from Creditfix. We have no involvement in your IVA.
Finished with Creditfix? Start your Comeback Plan
Your Comeback Plan maps your dates and shows options from our panel you may be able to apply for.
Start your Comeback PlanFree to use, no obligation. The plan itself won't affect your credit score.