Finished your IVA with Creditfix?
You have made your final payment and you are waiting on the paperwork that proves it. This page covers the practical part: how to reach Creditfix about an arrangement that has ended, and what to do if your completion certificate has not turned up.
Free to use, no obligation. The plan itself won't affect your credit score.
Written and reviewed by the AfterMy team
Last reviewed: August 2026
Quick answer
Contact Creditfix about a completed IVA on their existing customer line, 0800 043 1431. That is a different number from the one search results usually show, which handles new enquiries. If the phone gets you nowhere, write to 4 West Regent Street, Glasgow G2 1RW, then use their complaints process.
On this page
How to contact Creditfix about a completed IVA
Creditfix run separate routes for new enquiries and existing customers. Chasing paperwork on an arrangement that has ended means you want the existing customer line: 0800 043 1431. The number that tends to appear first in search results is for new enquiries, and calling it usually means being passed on. If the phone is not working, write to 4 West Regent Street, Glasgow G2 1RW and keep a copy.
Key point
Use 0800 043 1431. The number most search results show you is for new enquiries.
What to do if your completion certificate has not arrived
Your certificate is issued by your supervisor once the final payment has cleared and the closing work on your case is done, so a few weeks is normal. If considerably longer has passed, ask directly when it will be issued and request a copy in writing. If you still hear nothing, Creditfix operate a complaints process at creditfix.co.uk/complaints, and the practitioners who supervise these arrangements are regulated by the Insolvency Practitioners Association.
Key point
Ask in writing and keep a record. A paper trail is what makes a complaint straightforward if you need one.
Frequently asked questions
Which Creditfix number should I call about a finished IVA?
What can I do if Creditfix do not respond?
Certificate in hand? Here is what opens up
Your Comeback Plan works out the date your file clears and shows what you can realistically apply for now.